50+ mobiel's customer service specifically targets an audience that often still prefers a phone call over a chatbot. Below you'll find every way to reach 50+ mobiel, including the phone number, opening hours, and the email addresses for specific requests.
Contacting 50+ mobiel by phone
The general customer service number for 50+ mobiel is 088 228 2288. If you're calling from your own 50+ mobiel SIM card, you can also use the short number 1200. Customer service is available Monday to Friday from 09:00 to 20:00, and on Saturday from 10:00 to 15:00. On Sunday, 50+ mobiel is not reachable by phone.
A separate, shorter availability applies for cancelling your subscription: weekdays from 09:00 to 17:00. If you're calling specifically for a cancellation request, keep that in mind.
Via chat, WhatsApp or email
Live chat
In the bottom-right corner of 50+ mobiel's website you'll find a live chat button. This is handy for quick questions during regular opening hours, without having to wait on the phone.
50+ mobiel is also reachable via WhatsApp at 06-35622236. This channel works well for non-urgent questions, or if you'd rather not call.
For general questions, email klantenservice@50plusmobiel.nl. There are separate addresses for specific requests: opzeggen@50plusmobiel.nl for ending your subscription and klacht@50plusmobiel.nl if you want to file a complaint. Using the right address gets your message to the right department faster.
Handling things yourself via Mijn 50+ mobiel and the app
For common matters, you don't necessarily need to get in touch. Through the customer portal mijn.50plusmobiel.nl you can check your data bundle usage, update your account details, and download invoices. The same features are also available in the 50+ mobiel app, downloadable from the App Store and Google Play.
What can you contact customer service about?
50+ mobiel's customer service handles a wide range of topics. Think of activating a new SIM card, changing or upgrading your bundle, questions about an invoice or direct debit, and reports of a coverage or data connection issue. You can also turn to customer service for practical situations such as a lost or stolen SIM card, or transferring a subscription after a death in the family — in that last case, explicitly ask about the exact procedure and required documents, since this can vary by situation.
Tips for getting help quickly
Before contacting customer service, first check whether your question is already answered in Mijn 50+ mobiel or the app: bundle usage, invoices, and account details are usually found there faster than through customer service. If you do call, keep your customer or phone number at hand so you can be helped more quickly. As with most customer service lines, early morning, shortly after opening, is usually when waiting times are shortest.
Which channel should you pick for which question?
- Checking bundle usage or downloading an invoice: via Mijn 50+ mobiel or the app, with no waiting time.
- An urgent question about your connection: by phone via 088 228 2288 or, from your own SIM, via 1200.
- Cancelling your subscription: via opzeggen@50plusmobiel.nl, the online cancellation form, or by phone on weekdays between 09:00 and 17:00.
- Filing a complaint: via klacht@50plusmobiel.nl, so your message lands directly with the right department.
Want to know exactly how to cancel and what the notice period is? Read also: How to cancel your 50+ mobiel subscription? Notice period and steps
Not getting anywhere with customer service? Read also: Complaint about 50+ mobiel? How to file it and what are your next steps
Conclusion
50+ mobiel can be reached in several ways: by phone, live chat, WhatsApp or email, with separate addresses for cancellations and complaints. For simple matters like bundle usage or invoices, the customer portal is often the fastest route; for urgent or personal questions, calling within opening hours is usually best.
Still not sure whether 50+ mobiel is the right provider for you? Give Welli 2 minutes and you'll get advice that fits your situation and budget.