Want to know how to reach Ben, whether you're helped 24/7, and what to do if you're stuck? Below you'll find all of Ben's contact options in one place, plus practical tips to get help faster.

Chat and digital customer service

Ben has a chat feature on ben.nl and in the Ben app that lets you handle most questions yourself, such as questions about your bill, your bundle, or your SIM card. According to several independent sources, Ben's digital customer service is available Monday through Friday from 8:00 to 21:00, Saturday from 10:00 to 18:00, and Sunday from 10:00 to 16:00, typically with a response within an hour. That's a wider window than the phone line.

Phone contact with Ben

Phone numbers and costs

Calling from your Ben number, 1200 is free. Calling from another number or a landline, you use 0900-0401 405, at your own provider's standard call rates. We also saw mentions of extra free numbers for specific matters, such as number porting/cancellation and ordering or renewing subscriptions, but this could not be confirmed across multiple independent sources at once, so check this before publishing.

Phone opening hours

According to several sources, Ben's phone customer service is available on weekdays from 8:00 to 17:00 and closed on weekends. Hours can change, so always check the current times on ben.nl/service before calling.

“Ik Ben”: your personal account

Through your personal “Ik Ben” account you can handle a lot yourself without calling: check your usage, view invoices, adjust your bundle, or cancel your subscription. For most standard matters, this is the fastest route.

Contact by email or contact form

Notably, unlike many other providers, Ben doesn't offer a direct email address or contact form for customer questions: contact runs through chat, phone, or the community. We couldn't verify this directly on ben.nl since the site blocks automated page fetching, so this is based on an independent source and deserves a quick check before publishing.

Social media and community

Ben is present on Facebook and X (@benwebcare) for quick questions. Ben also has an active community forum where both staff and other customers help out with questions and issues. Some older forum posts show that users sometimes experienced long wait times or dropped calls; these are individual experiences rather than an officially published figure, but worth keeping in mind if you want to be helped quickly.

What can you contact Ben's customer service about?

  • Questions about your bundle, bill, or usage
  • Cancelling or changing your subscription
  • Replacing or blocking a SIM card after loss or theft
  • Porting your number to or from Ben
  • Questions about roaming and use abroad
  • Reporting outages or network issues

Tips for getting help faster

  • Call within the 8:00-17:00 weekday hours; outside those hours chat is often faster
  • Use chat or the community forum for non-urgent questions, so you keep a written record
  • Have your customer number and account details ready before contacting them

Frequently asked questions about Ben's customer service

Is Ben's customer service free?

Calling 1200 from your own Ben number is free. Calling from another number via 0900-0401 405 means your own provider's standard rates apply.

Can I reach Ben 24/7?

No, the phone line is only available on weekdays between 8:00 and 17:00. Chat has wider hours, including weekends, but isn't staffed 24/7 either.

How do I cancel my subscription?

You can arrange that through your “Ik Ben” account, by phone, or in writing. For general guidance on cancellation and notice periods, read: Cancelling a Sim Only plan: how it works

Can't resolve things with customer service? Also read: Complaint about Ben? How to file it and what are your next steps

Conclusion

Ben's customer service is mostly built around digital channels: chat and the “Ik Ben” app cover most questions, and phone contact is limited to weekday daytime hours. A direct email address is missing, which takes some getting used to for certain customers.

Not sure if Ben fits how you want to be helped? Give Welli 2 minutes and you'll get advice that fits your situation and budget.