Over 60% of consumers would rather contact a company digitally than by phone, according to research by Spangenberg Groep. Using a live chat can certainly be very convenient for quick questions. Yet telephone accessibility also remains very important - especially when it comes to mobile contracts. Budget Mobiel therefore offers multiple contact options: you can call, request a callback, email or arrange your affairs via the app or customer portal. In this article you'll read how to get in touch quickly and easily.

Telephone contact with Budget Mobiel

Yes, you can call Budget Mobiel. The official customer service page of Budget Mobiel states that you can reach the customer service by phone at 020 - 205 55 55. The telephone customer service is available Monday through Friday, from 09:00 to 17:00. If the lines are busy or outside opening hours, you can also submit a callback request via MyBudget.

Online contact options of Budget Mobiel

On the website of Budget Mobiel

On the customer service page of Budget Mobile you can arrange many things yourself:

  • Block SIM card
     

  • Request a new SIM card
     

  • Change personal data
     

  • Use the contact form

MyBudget: personal customer environment

Log in to MyBudget for everything related to your contract:

  • View invoices
     

  • Update bundle or top up
     

  • Manage data
     

  • Submit callback request

Using the Budget Thuis App

With the Budget Thuis App, you control most things just from your mobile:

  • View consumption
     

  • Viewing invoices
     

  • Manage data

Available for Android and iOS.

Want to know more about the MyBudget environment? Read: My Budget all in 1

Contact via email or postal address

E-mail address for complaints

Want to file a complaint? Then email klachten@budgetthuis.nl. Please include your name, phone number and customer number for quick handling.

Postal address Budget Mobiel

Prefer to contact us by regular mail?

Budget Mobiel
Reguliersdwarsstraat 58A
1017 BM Amsterdam

SIM card and voicemail: frequently asked contact reasons

SIM card lost or stolen

Block your SIM card as soon as possible via MyBudget. Then request a replacement SIM card via the customer service page. You've lost your SIM card and you're not sure what to do next? You can always consult our smart AI. Within seconds you will receive a detailed roadmap with tips and contact information.

Listen to your voicemail at home and abroad

  • Within the Netherlands: call 1233
     

  • Abroad: follow the instructions on the website of Budget Mobiel

Frequently asked questions about Budget Mobiel contact

Can I call Budget Mobiel?

Yes, via 020 - 205 55 55 on weekdays from 09.00 to 17.00.

How do I change my data?

Log in to MyBudget and click on ‘My data’.

How do I cancel my contract?

Use the form on the website and indicate that you want to cancel. Keep your customer information handy.

What if I want to switch or combine with Budget Alles-in-1?

Switching to Budget Mobiel is very easy. Just choose the bundle that suits you and choose to keep your number. Budget Mobiel terminates the contract with your current provider. Already a customer of Budget Mobile? Switching to another contract can be done via MyBudget.

Do I keep my phone number when switching?

Switching with number portability is possible. Choose number portability when ordering and the rest is taken care of.

What network is Budget Mobiel actually on?

Budget Mobiel uses the reliable KPN network. So you benefit from Budget Mobiel's advantageous prices and KPN's reliable network coverage.

Conclusion

Budget Mobiel is easily accessible - by phone, email and digital channels. You can:

  • Block or replace your SIM card yourself
     

  • Change data and view invoices
     

  • Contact us by phone, email or the customer portal
     

  • Take care of things via the app or MyBudget

Whether you prefer to call or communicate digitally, you have multiple options to be helped quickly.

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