When you have a question for your provider, you just want to talk to someone. Not get lost in forms or endless FAQs. You're not the only one: 63% of the Dutch say they still find telephone contact the most pleasant form of customer service (MarketResponse).

But what about at Simpel? Can you just call them, or will they send you straight to a chatbot? In this article we explain if and how you can reach Simpel by phone, what to expect in terms of waiting time and what alternatives you have.

Phone number of Simpel customer service

Yes, you can call Simpel. They can be reached on a fixed number.

What is the official number?

The customer service number is:
 đź“ž 088 100 5757

You pay the local rate, so if you call through your bundle, minutes will just be deducted from that.

What are the opening hours?

Simpel's customer service can be reached at:

  • Maandag to Friday: 09:00 – 21:00
     
  • Saturday: 10:00 – 17:00
     
  • Sunday: closed
     

Tip: do not call during lunch or early evening. Then it is often busy.

How does the menu at Simpel work?

When you call, you first get an automatic menu. This brings you faster to the right employee.

Options for existing customers

  • Press 1 if you are already a customer and have a question about your current subscription.
    For example: bills, SIM card issues or bundle changes.
     

Options for new customers

  • Press 2 if you want a new subscription or are looking for advice.
     

Not in the mood for menus? Then have your customer number at hand - that speeds up the process considerably.

Experiences with telephone contact

Waiting times and accessibility

The experience varies from moment to moment. According to customer reviews, it regularly happens that the waiting time is 10-15 minutes. In the Simpel community and on review platforms, complaints are also reported about unfriendly responses or unclear information.

“Contacted by phone both times. Horribly and rudely treated.” - customer review Simpel Community

Read more about customer service reviews here

 

Alternatives when busy

If you don't want to wait long:

  • Use WhatsApp via My Simpel
     
  • Fill out the contact form on the website
     
  • Check the Frequently Asked Questions on simpel.nl/customerservice first.
     

For simple things, you're often quicker there.

Other contact options at Simpel

Calling is possible, but certainly not the only way.

Online contact via My Simpel

Through the My Simpel app or the online environment you can arrange a lot yourself:

  • Adjust bundle
     
  • Check usage
     
  • Download invoices
     
  • Retrieve PUK code
     

And yes, you can also submit a question directly via the contact form.

Contact by email

Simple itself does not list an email address on the site, but on external platforms it is mentioned:
klantenservice@simpel.nl

Use this only as an alternative, as it is not an official channel.

Conclusion: can you reach Simpel by phone?

Yes, Simpel can be reached by phone at 088 100 5757. The customer service is open on weekdays from 09:00 to 21:00 and on Saturday until 17:00. You get through a menu to the right employee, although sometimes you have to wait.

For simple questions, you're quicker through the app, WhatsApp or the contact form. But do you want personal contact? Then just call Simpel - no hassle.

Too busy to spend hours searching? Let Weli help you. Within 2 minutes, all your questions will be answered.