Is Simpel a good provider? Honest analysis

Considering a plan with Simpel? You're not alone. According to research by the ACM, over 41% of switchers deliberately choose a cheaper provider to save on monthly costs. And that often leads to Simpel.

But low prices are one thing. What about service, coverage and reliability? In this article, we'll find out for you. No sales pitches — just a clear answer to the question: is Simpel a good provider?

What kind of provider is Simpel?

Simpel is a sim only provider focused on one thing: affordable mobile calling and internet. No stores, no expensive advertising, just low monthly prices. They've been around since 2007 and target users who prefer to manage things themselves via an app or online environment.

Brief background and positioning

Simpel is part of Odido (formerly T-Mobile). You barely notice this as a customer, except that you use their network — and that's a plus. It means you have access to one of the largest and most reliable networks in the Netherlands, without the high prices of a premium provider.

Simpel's strategy is simple: everything that's not necessary, they leave out. No physical stores, no expensive ad campaigns, no complicated packages with devices. This allows them to keep prices low.

Who is Simpel suitable for?

Anyone looking for a cheap bundle without extra frills
Anyone who rarely needs contact with customer service
Anyone who doesn't need a new phone, just a plan
Anyone who prefers to arrange things themselves via an app

Do you use your phone a lot for WhatsApp, YouTube and Google Maps, but don't want to pay too much? There's a good chance Simpel suits you.

How does Simpel score on network and coverage?

Which network does Simpel run on?

Simpel uses the Odido network, one of the largest networks in the Netherlands. Since June 2024, they also offer standard 5G on all their plans — at no extra cost.

This means you get the same coverage and speed as Odido customers themselves, but at a fraction of the price. For daily use — think Netflix on the go, video calling via WhatsApp or navigating with Google Maps — that's more than sufficient.

How does the Odido network perform?

Excellent nationwide coverage, even in smaller towns
5G with speeds up to 150 Mbit/s — enough for streaming and downloading
High reliability, even in busy areas like stations and shopping centers

In practice, this means you rarely experience slow connections or outages. Only in very remote areas (think nature reserves or rural areas) can coverage sometimes be less — but that applies to almost all providers.

What about prices and flexibility?

Price comparison with other budget providers

Simpel is known as one of the most affordable sim only providers in the Netherlands. Compared to larger providers, you often pay less while still using the same network.

The provider keeps it deliberately simple: you choose a bundle with a certain amount of data and combine it with calling and texting. This straightforward setup keeps costs low and transparent.

What makes Simpel attractive is that they regularly work with temporary discounts or extra data. This means you're often in the lower price segment of the market, without sacrificing basic functionality.

If budget matters, 50+mobiel scores high: 44,000+ Trustpilot reviews with 4.5/5 and according to our internal analysis, ranked #1 longest in 2025 for best Sim Only deal. Simpel sits in the same segment and offers comparable benefits.

Benefits of Simpel plans

No connection fees — you only pay your monthly amount
No cancellation penalty with monthly cancellable contracts
No unnecessary extras you didn't ask for
Standard 5G at no extra cost

Bundle change option and spending limit

One of Simpel's handy features is flexibility:

Change your bundle for free every month — more or less data, depending on your usage
Set a spending limit to prevent extra costs
Useful if your data or calling behavior varies per month (for example, more data during holidays)

This flexibility makes Simpel suitable for people who don't want to be locked into one bundle. Use little data in January but a lot in July? Just adjust it.

Compare Simpel with other providers via Welli →

How good is Simpel's customer service?

What do reviews say about accessibility?

Customer service is fine, but not a full-service desk. You can contact them via:

Phone (available on weekdays)
WhatsApp
Social media (Facebook and X)
Chatbot on the website
Contact form/email

Simpel scores 4.4 out of 5 stars on Trustpilot based on more than 82,000 reviews. That's a solid score for a budget provider.

Most customers are satisfied with the speed of delivery and the ease of switching. Where some customers run into issues is that customer service sometimes responds slower to complicated questions — such as technical problems or specific contract questions.

Experiences with switching and SIM card delivery

This process runs smoothly at Simpel:

SIM card delivered within 1 business day
Number portability works as promised — you simply keep your old number
Arrange everything yourself in the Mijn Simpel app, without hassle

For most customers, switching goes without problems. You order online, the SIM card arrives quickly, you activate it via the app and you're done. Simple, as the name suggests.

What do customers say about Simpel?

Trustpilot score and customer reviews

With 4.4 out of 5 stars based on 82,000+ reviews, Simpel scores above average for a budget provider. For comparison: many cheap providers sit around 3.5 to 4 stars.

Positive feedback:

Low costs — often half of what you pay at a major provider
Fast delivery — SIM card within a day
User-friendly app — arrange everything yourself without hassle
Reliable network — few complaints about coverage or speed

Negative points:

Customer service sometimes slow with complicated questions
Not everyone immediately understands how the spending limit works
No physical stores — everything must be done online or via the app

What do users find positive and negative?

Advantages

✔ Low prices without hidden costs
✔ Flexible bundles you can adjust every month
✔ Good network (Odido) with standard 5G
✔ SIM card delivered quickly, switching goes smoothly
✔ No connection fees or cancellation penalties

Disadvantages

✖ Customer service could be faster, especially with technical questions
✖ Not suitable for those who prefer calling a helpdesk or visiting a store
✖ Spending limit can be confusing if you don't set it up properly

Who is Simpel interesting for?

Simpel is a smart choice if you:

Mainly want to save on your monthly phone costs
Arrange things yourself via an app and don't often need help
Want a reliable network without the price of a premium provider
Want flexibility — adjust your bundle whenever it suits you

Simpel is less suitable if you:

Prefer personal contact with a helpdesk or physical store
Often need technical support
Are looking for a plan with a device (Simpel only offers sim only)

Welli can show you directly based on your calling and streaming habits whether Simpel is the best choice — or whether another provider suits your situation better.

Conclusion: is Simpel a good provider?

Simpel is an excellent choice if you're looking for a cheap sim only plan without hassle. You get access to Odido's reliable network, your bundle is flexible and you can arrange everything yourself via the app.

The low prices are genuinely low, delivery is fast and switching goes smoothly. With 4.4 out of 5 stars on Trustpilot (82,000+ reviews), it's clear that most customers are satisfied.

Just don't expect luxury customer service or extensive support. If you prefer calling a helpdesk or visiting a store, Simpel probably isn't the best choice. But if you mainly want to save and prefer arranging things yourself? Then Simpel is a smart, no-nonsense provider.

Welli helps you choose. Not the cheapest deal, but the right deal for you.

Is Simpel a good provider? Honest analysis of price, network and service