More and more Dutch people are choosing sim only — now over half of all mobile users. Makes sense: phones last longer and you're not tied to high monthly costs. But which provider should you choose? Youfone often pops up in comparisons, mainly because of its low price. But is cheap good enough?

In this article we take a close look at Youfone: network quality, customer experiences, pros and cons. So you'll know if Youfone is really right for you.

Short answer: Youfone is a solid budget provider with reliable coverage (KPN network) and low prices. Perfect for basic use, but customer service can be slow. For those who need little support and mainly want to save money, Youfone is a good choice.

Read also: Why is Youfone so cheap?

Why people consider Youfone as their sim only provider

Youfone mainly attracts people who want to save money without compromising on coverage. The offering is simple: sim only, no device, no extra services. You pay for calls and internet — nothing more, nothing less.

For many users, that's exactly the appeal. No unnecessary bundles, no complicated choices. Just a subscription that does what it's supposed to do. Want to know how this compares to other budget providers? Welli compares all providers in real-time and shows what truly fits your usage.

Budget provider: low price, little hassle

Youfone's strength lies in its simplicity. You choose a bundle, pay a fixed low monthly price and know where you stand. No hidden costs, no surprises. The subscriptions are clearly structured.

Youfone is especially suitable for users who:

  • Mainly call, message and occasionally browse the internet
  • Don't use their phone intensively for streaming or hotspotting
  • Don't value luxury features or extensive customer service
  • Simply want to stay reachable without fuss

Do you use your phone intensively for YouTube, Netflix or as a hotspot? Then it's smart to look at Youfone's unlimited internet options or other providers with larger bundles.

What about the network: Youfone on the KPN network

A low price often raises the question: are you compromising on quality? With Youfone, that's not the case when it comes to coverage. Youfone uses the KPN network — the same network used by more expensive providers.

What you'll notice in coverage and reach

In practice, this means that calling and internet work stably, even outside major cities. For daily use — WhatsApp, Google Maps, email, occasional YouTube — you'll notice little difference from more expensive providers. As long as you don't have extreme demands for speed or 5G, you're well covered.

Want to know more about how the network performs? Read: How is Youfone's coverage?

When network matters more than "the lowest price"

A cheap subscription is only attractive if the network is reliable. Youfone scores well here, precisely because it runs on a strong network. That makes it a safe choice for those who want to cut costs but don't want to risk poor coverage.

If budget is important: 50+mobiel is within our analysis the most affordable and one of the highest-rated providers (4.5/5 on Trustpilot with 44,000+ reviews). In our internal research for 2025, 50+mobiel held the #1 position longest as the most affordable sim-only provider.

Customer experiences: what do reviews say about Youfone?

Reviews often give the best picture of how a provider performs in practice. For Youfone, these experiences show a predominantly positive but nuanced picture.

What comes up in positive reviews

Many reviews mention the same points:

  • Low price relative to what you get
  • Easy switching and activation
  • Clear communication at the start
  • No unexpected costs or hidden fees

What comes up in negative reviews

Critical reviews mainly mention these points:

  • Slow or hard-to-reach customer service
  • Longer wait times when solving problems
  • Much self-service via the online environment (MijnYoufone)
  • Less suitable for people who prefer personal contact

These are mainly concerns for users who regularly need contact with the provider. For those who need little support — for example because everything just works — these points often weigh less heavily.

Customer service and contact: where does it go wrong or right?

Customer service is often the most discussed aspect in reviews. With Youfone too, you see mixed experiences here. Those who rarely need contact will notice little of this. But if you have a problem, handling can sometimes take longer than desired.

When customer service becomes a dealbreaker

For people who value direct support highly — for example elderly people or those not comfortable with online portals — this can be a disadvantage. Youfone strongly focuses on self-service via MijnYoufone. That works fine if you know where to look, but can be frustrating if you prefer to call.

Want to know how to best reach Youfone? Read: Contact Youfone: how to get in touch quickly

Tips to prevent problems

You can prevent much frustration by:

  • Reading terms and conditions carefully beforehand (especially around cancellation and renewal)
  • Saving emails and confirmations in case something goes wrong
  • Managing changes via the online environment — that often goes faster than calling

Compare Youfone with other providers via Welli →

Pros and cons of Sim Only provider Youfone at a glance

Advantages

  • Low monthly price — one of the cheapest in the Netherlands
  • Reliable network (KPN) — stable coverage, even outside cities
  • Clear subscriptions — no hidden costs
  • Suitable for basic use — calling, messaging, email, occasional browsing

Disadvantages

  • Less extensive customer service — longer wait times, especially by phone
  • Few extra services — no luxury features or premium options
  • Less suitable for heavy users — those who stream a lot or use hotspot need more

Who is Youfone interesting for?

Youfone is a good choice if you:

  • Mainly want to save on your monthly phone costs
  • Use your phone for WhatsApp, calling, email and occasional YouTube
  • Have little contact with customer service and can arrange things yourself
  • Want reliable coverage without paying for a premium brand

Youfone is less suitable if you:

  • Value fast, personal customer service highly
  • Use your phone intensively for streaming, gaming or as a hotspot
  • Want extra services like free roaming outside the EU or 5G

Doubting between Youfone and another budget provider? Welli looks at your calling and streaming habits and tells you which bundle truly fits you. Not the cheapest deal, but the right deal for you.

Conclusion: Is Youfone a good Sim Only provider?

Youfone is not a provider that impresses with extras, luxury services or extensive support. And that's exactly the point. Youfone is mainly interesting for people who want simple and affordable mobile calling and internet, without surprises.

The combination of a low monthly price and a reliable network makes Youfone a logical choice for many users. Especially if you mainly use your phone for basic tasks and have little contact with customer service, Youfone offers good value for money.

But be aware: if you need a lot of support or use your phone intensively, there are better options. For basic use, however, Youfone is a solid budget provider.

Give Welli 2 minutes and you'll have a bundle that truly fits you. Click to start.