Your SIM card isn't working, your bill doesn't look right, or you want to change your bundle. You need answers fast. Budget Mobiel offers multiple contact options: by phone, email, the MijnBudget customer portal, or the Budget Thuis App. This article explains which option works best for your question.
Quick answer: Call Budget Mobiel on weekdays via 020 – 205 55 55 (09:00-17:00), or manage it yourself via MijnBudget and the app. For complaints, email klachten@budgetthuis.nl.
Read also: Can you call Budget Mobiel?
Phone contact with Budget Mobiel
Want to speak to someone directly? Call 020 – 205 55 55. Customer service is available Monday through Friday, between 09:00 and 17:00. Outside these hours or if lines are busy, you can request a callback via MijnBudget. That saves waiting time.
Useful to know: have your customer number ready when you call. You'll find it on your invoice or in MijnBudget. This helps the agent assist you faster.
Online contact via MijnBudget and the website
MijnBudget: your personal customer environment
In MijnBudget you can handle most things yourself, without calling:
- View and download invoices
- Adjust your bundle or top up credit
- Change personal details (address, email, payment info)
- Request a callback if you prefer to be called
Log in via the Budget Mobiel website with your username and password. Forgotten your password? Request a new one via the login page.
Self-service via the customer service page
On Budget Mobiel's customer service page you'll also find direct actions:
- Block your SIM card — if your phone was stolen or you lost your SIM
- Order a new SIM card — usually costs a few euros, delivered to your home
- Contact form — for non-urgent questions
These options are available 24/7. You don't have to wait until the phone line opens.
Budget Thuis App: everything on your mobile
With the Budget Thuis App you have your account always at hand. Available for Android and iOS. In the app you can:
- Check your usage live (how much data, call and SMS minutes you have left)
- View and download invoices
- Manage details (email address, password, payment info)
Ideal when you're on the go and want to check something quickly. The app works the same as MijnBudget, but more compact.
Contact via email or post
Email address for complaints
Have a complaint you want to submit in writing? Email klachten@budgetthuis.nl. Include in your email:
- Your full name
- Your phone number
- Your customer number (found on your invoice)
- A brief description of your complaint
Budget Mobiel aims to handle complaints within five working days. Heard nothing? Then you can still call for an update.
Budget Mobiel postal address
Prefer to send a letter? You can send it to:
Budget Mobiel
Reguliersdwarsstraat 58A
1017 BM Amsterdam
Netherlands
Keep in mind that post takes longer than digital contact. For urgent matters, it's better to call or log into MijnBudget.
Common contact reasons and how to solve them
SIM card lost, stolen or broken
Block your SIM card immediately via MijnBudget or call customer service. This prevents someone else from making calls or using data at your expense. Then order a replacement SIM card via the customer service page. You'll receive it at home within a few working days.
Not sure how to handle this? Describe your situation to Welli — it knows the most common causes and can guide you step by step through the process.
Listening to voicemail
Within the Netherlands, dial 1233 to listen to your voicemail. Abroad, this number doesn't always work. Check the instructions on Budget Mobiel's website for the correct number from your country.
Changing your details
Moved, new email address or different payment details? Log into MijnBudget, click 'My details' and adjust what's needed. Changes take effect immediately.
Cancelling your subscription
Want to stop with Budget Mobiel? Use the cancellation form on the website. You'll need your customer number and personal details. Note the cancellation period: it's stated in your contract terms (usually one month).
Switching to or within Budget Mobiel
Switching to Budget Mobiel with number portability
Want to switch from another provider to Budget Mobiel? Choose number portability when ordering. Budget Mobiel then handles the cancellation with your old provider. You keep your current number.
Switching usually takes a few working days. You'll receive an SMS once your new SIM card is active.
Switching to another Budget Mobiel subscription
Already a customer and want a different bundle? Arrange this via MijnBudget. Click 'Adjust bundle' and choose a new option. The change usually takes effect at the next billing period.
Read also: How can I check my Budget Mobiel usage?
Which network does Budget Mobiel use?
Budget Mobiel uses the KPN network. This means you get the same coverage and reliability as KPN customers, but at a lower price. Budget Mobiel is a so-called virtual provider (MVNO) that rents capacity from KPN.
Want to know more about network performance? Read: Is Budget Mobiel from KPN?
Who is Budget Mobiel suitable for?
Budget Mobiel is a good fit if you:
- Use lots of data (they offer unlimited internet at a competitive price)
- Want KPN coverage without the KPN price
- Prefer to manage things yourself via an app or customer portal (phone availability is limited to office hours)
Less suitable if you expect a lot of phone support outside 09:00-17:00. Then you're better off choosing a provider with more extensive customer service hours.
Compare Budget Mobiel with other providers →
Frequently asked questions about Budget Mobiel contact
Can I call Budget Mobiel?
Yes, via 020 – 205 55 55 on weekdays between 09:00 and 17:00. Outside these hours you can request a callback via MijnBudget.
How do I change my details at Budget Mobiel?
Log into MijnBudget, click 'My details' and adjust what you want to change. Changes are saved immediately.
How do I cancel my Budget Mobiel subscription?
Use the cancellation form on the website. Have your customer number and personal details ready. Note the cancellation period in your contract.
Do I keep my phone number when switching to Budget Mobiel?
Yes, choose number portability when ordering. Budget Mobiel handles the rest, including cancellation with your old provider.
What if I want to switch to Budget Alles-in-1?
Budget Mobiel also offers combination packages with internet and TV. Contact customer service or check the website for options.
Conclusion: Budget Mobiel contact — all ways to get help quickly?
Budget Mobiel is easily reachable by phone (weekdays 09:00-17:00), email, MijnBudget and the Budget Thuis App. For most questions — invoices, bundle adjustments, changing details — you don't need to call. You can handle it yourself online. For urgent matters like a blocked SIM card or a complaint, you can call or email klachten@budgetthuis.nl.
Whether you prefer calling, emailing or managing everything yourself via the app: you have multiple options to get help quickly. Choose the method that best fits your question.