Trying to find out how to reach Hollandsnieuwe? Below you'll find all the contact options in one place: from the chatbot to phone numbers, and exactly what you can use each channel for.

Chatbot Anoukje: the fastest way to get an answer

Hollandsnieuwe relies heavily on self-service: the virtual assistant 'Anoukje' is available 24/7 via the website and app to answer frequently asked questions right away, even outside office hours. For simple questions (bill, bundle, SIM card), this is usually the quickest route.

Phone contact with Hollandsnieuwe

Phone numbers and costs

As a customer, you can call 1200 for free from your own Hollandsnieuwe SIM card. If you're calling from another number, use 0900-0324 (not free). These numbers are also listed on Hollandsnieuwe's official cancellation page.

Opening hours

Phone customer service is generally available on weekdays. Always check the current opening hours at hollandsnieuwe.nl/klantenservice before calling, as these can change.

Mijn hollandsnieuwe: your personal account

Through the self-service platform 'Mijn hollandsnieuwe' (online and via the app), you can handle most matters yourself: checking your usage, viewing invoices, adjusting your bundle, and changing settings. For most questions, this is faster than calling or chatting.

Contact via email or contact form

For questions that can't be resolved through the chatbot or Mijn hollandsnieuwe, use the contact form on hollandsnieuwe.nl. A direct email address isn't prominently listed on the official customer service page; the contact form is the designated route. When contacting by email, expect a response time of usually 3 to 5 business days.

Social media

Hollandsnieuwe can also be reached via Facebook. For quick, informal questions, this can be a handy additional channel, although it's not the primary support channel.

What can you contact customer service for?

  • Subscriptions and upgrades
  • Internet and TV services (via Ziggo)
  • Orders and returns
  • Number porting
  • Cancelling your subscription
  • Device setup and issues
  • Warranty questions
  • Rates and usage abroad
  • Questions about data bundle usage

Tips for getting help quickly

  • Try chatbot Anoukje first for standard questions — it's available 24/7.
  • Log in to Mijn hollandsnieuwe before contacting support: you can handle many things directly yourself there.
  • Have a specific, more complex question? Call 1200 (from your own number) or 0900-0324.

Frequently asked questions about Hollandsnieuwe customer service

Is Hollandsnieuwe's customer service free?

Calling 1200 from your own Hollandsnieuwe SIM card is free. The alternative number 0900-0324 is not free.

Can I reach Hollandsnieuwe 24/7?

Chatbot Anoukje is available 24/7 for standard questions. Phone contact is limited to regular opening hours, which you should check in advance.

How do I cancel my subscription?

You can do this online via Mijn hollandsnieuwe or by phone. You can read the full procedure and notice period here: How do you cancel your Hollandsnieuwe subscription? Notice period and steps

Conclusion

Hollandsnieuwe relies heavily on self-service: chatbot Anoukje and the Mijn hollandsnieuwe portal quickly resolve most questions. For more complex matters, call 1200 (your own number, free) or 0900-0324.

Not sure if Hollandsnieuwe suits the way you want to be helped? Give Welli 2 minutes and get advice tailored to your situation and budget. Compare all SIM-only plans directly via the Welcompare comparison tool.