You have a question about your bundle, your invoice or your SIM card. And you just want to talk to someone — no chatbot, no form. That makes sense: 63% of Dutch people say phone contact is still their preferred form of customer service.

But what about Simpel? Can you just call them, or will you be redirected to an FAQ? In this article you'll learn if and how you can reach Simpel by phone, what to expect in terms of wait times and what alternatives you have if the line is busy.

Read also: Simpel customer service: all contact options at a glance

Simpel customer service phone number

Yes, you can call Simpel. They have a dedicated customer service number.

What is the official number?

The customer service number is: 088 100 5757

You pay the local rate. Calling via your bundle? Then minutes are deducted just like with any other Dutch number.

What are the opening hours?

Simpel customer service is available:

  • Monday to Friday: 09:00 – 21:00
  • Saturday: 10:00 – 17:00
  • Sunday: closed

Tip: don't call during lunch (12:00-13:00) or early evening (18:00-19:00). That's when it's usually busy and you'll face longer wait times.

How does Simpel's phone menu work?

When you call, you'll first hear an automated menu. This helps you reach the right agent faster.

Options for existing customers:
Press 1 if you're already a customer and have a question about your current subscription. Think invoices, SIM card problems or bundle changes.

Options for new customers:
Press 2 if you want to sign up for a new subscription or need advice on which bundle suits you.

Not a fan of phone menus? Keep your customer number handy — that speeds up the process significantly.

Experiences with phone contact at Simpel

Wait times and availability

Experience varies by time of day. According to customer reviews, wait times of 10–15 minutes are common. In the Simpel community and on review platforms, complaints are also reported about unfriendly responses or unclear information.

An example from a customer review: "Called twice. Treated terribly and rudely both times."

But there are also positive experiences — especially if you call outside peak hours and formulate your question clearly.

Alternatives when busy

If you don't want to wait long, there are other options:

  • Use WhatsApp via Mijn Simpel
  • Fill in the contact form on the website
  • Check the FAQ first at simpel.nl/klantenservice

For simple things like checking your usage or adjusting your bundle, you're often done faster that way.

Read also: Simpel customer service reviews: what do users really think?

Other ways to contact Simpel

Calling is possible, but certainly not the only way to reach Simpel.

Online contact via Mijn Simpel

Via the Mijn Simpel app or online environment you can manage a lot yourself:

  • Adjust your bundle
  • Check your usage
  • Download invoices
  • Request PUK code

And yes, you can also submit a question directly via the contact form. Handy if you're not in a hurry and prefer written communication.

Contact by email

Simpel is also reachable by email. The usual way to get in touch is via the contact form on the website. Prefer to email directly? That's possible via klantenservice@service.simpel.nl

Expect a response within 1-2 business days — it's not faster than calling, but you do have everything in writing.

Compare all Sim Only bundles with Welli →

Who benefits from phone contact with Simpel?

Phone contact works best if:

  • You have an urgent question that can't wait (SIM card not working, activation stuck)
  • You have a complex situation that's hard to explain via a form (invoice dispute, technical problem)
  • You prefer immediate answers instead of waiting for an email

Less suitable if:

  • You have a simple question you can also solve via the app (check usage, adjust bundle)
  • You're calling outside opening hours — then you'll be helped faster via the contact form
  • You're not in a hurry and prefer to have everything in writing

Conclusion: can I reach Simpel by phone?

Yes, Simpel is reachable by phone via 088 100 5757. Customer service is open on weekdays from 09:00 to 21:00 and on Saturday until 17:00. You'll reach the right agent via a phone menu, though you may have to wait a bit — especially during peak hours.

For simple questions you'll be done faster via the app, WhatsApp or the contact form. But if you want personal contact and have an urgent or complex question? Then you can just call Simpel — no hassle.

Getting stuck? Describe your situation to Welli — it knows the most common issues at Simpel and can direct you to the right solution immediately.