You have a question about your bundle, your bill, or your SIM card. And you just want to speak to someone — no chatbot, no form. That makes sense: 63% of Dutch people say they still find phone contact the most pleasant form of customer service.
But how does that work with Simpel? Can you just call them, or do you get redirected to an FAQ? In this article you'll find out whether and how you can reach Simpel by phone, what kind of waiting time to expect, and what alternatives you have if the line is busy.
Also read: Simpel customer service: all contact options at a glance
Simpel customer service phone number
Yes, you can call Simpel. They have a landline number for customer service.
What is the official number?
The customer service number is: 088 100 5757
You pay the local rate. Calling from your bundle? Then it just uses up minutes — same as with any other Dutch number.
What are the opening hours?
Simpel's customer service is available on:
- Monday to Friday: 09:00 – 21:00
- Saturday: 10:00 – 17:00
- Sunday: closed
Tip: don't call during lunch (12:00-13:00) or early evening (18:00-19:00). It's often busy then, so you'll run into longer waiting times.
How does Simpel's phone menu work?
When you call, you'll first get an automated menu. This helps you get to the right agent faster.
Options for existing customers:
Press 1 if you're already a customer and have a question about your current plan. Think invoices, SIM card issues, or bundle changes.
Options for new customers:
Press 2 if you want to sign up for a new plan or need advice on which bundle suits you.
Not a fan of phone menus? Keep your customer number handy — it speeds up the process considerably.
Experiences with phone contact at Simpel
Waiting times and availability
Experiences vary depending on the moment. According to customer reviews, waiting times of 10–15 minutes are common. In the Simpel community and on review platforms, complaints about unfriendly responses or unclear information are also reported.
An example from a customer review: "Had phone contact both times. Terrible and rude treatment."
But there are positive experiences too — especially if you call outside peak hours and phrase your question clearly.
Alternatives when it's busy
If you don't want to wait long, there are other options:
- Use WhatsApp via My Simpel
- Fill in the contact form on the website
- First check the Frequently Asked Questions at simpel.nl/klantenservice
For simple things like checking your usage or adjusting your bundle, you're often done faster there.
Also read: Simpel customer service reviews: what do users really think?
Other ways to contact Simpel
So calling is possible, but definitely not the only way to reach Simpel.
Online contact via My Simpel
Through the My Simpel app or the online environment, you can arrange a lot yourself:
- Adjust your bundle
- Check your usage
- Download invoices
- Request your PUK code
And yes, you can also submit a question directly through the contact form. Handy if you're not in a hurry and prefer to communicate in writing.
Contact by email
Simpel can also be reached by email. The usual way to get in touch is through the contact form on the website. Would you rather email directly? You can do so via klantenservice@service.simpel.nl
Expect a response within 3-5 business days — not faster than calling, but you'll have everything in writing.
Compare all Sim Only bundles with Welli →
Who is phone contact with Simpel useful for?
Phone contact works best if:
- You have an urgent question that can't wait (SIM card not working, activation stuck)
- You have a complex situation that's hard to explain via a form (invoice dispute, technical issue)
- You'd rather get a direct answer instead of waiting for an email
Less suitable if:
- You have a simple question you can also solve via the app (checking usage, adjusting your bundle)
- You're contacting them outside opening hours — you'll be helped faster via the contact form
- You're in no hurry and prefer to have everything in writing
Conclusion: can I reach Simpel by phone?
Yes, Simpel can be reached by phone at 088 100 5757. Customer service is open on weekdays from 09:00 to 21:00 and on Saturday until 17:00. A phone menu directs you to the right agent, though you may need to wait a bit — especially during peak hours.
For simple questions, you'll be done faster via the app, WhatsApp, or the contact form. But do you want personal contact and have an urgent or complex question? Then you can simply call Simpel — no hassle.
Stuck on your question? Describe your situation to Welli — they know the most common issues at Simpel and can point you straight to the right solution.