Do you have a question for Simpel or do you have a problem? Then you want quick contact, without endless searching. You're not the only one. According to research by MarketResponse, customer service is decisive for 61% of Dutch people when choosing or staying with a telecom provider.
Therefore, in this article we list all contact options of the Simpel customer service for you. Whether you want to call, chat or complain - here's what works and what does not.
Phone number of Simpel customer service
Most people look for a phone number first. We get it. Calling is often faster than filling out a form. The phone number of Simpel customer service is 088 100 5757.
What does it cost to call Simpel?
For the customer service phone number you pay the standard rate you are used to of this provider. This means that you pay the normal rate for calling a landline number in the Netherlands. Depending on your bundle and the number of minutes you have left, these minutes wil be deducted from your bundle. No calling minutes left? Then you pay the out of bundle rate for calling a landline number in the Netherlands.
More experiences?
Read how customers rate the service of Simpel
Opening hours customer service
- Monday to Friday: 09:00 – 21:00
- Saturday: 10:00 – 17:00
Customer service is closed on Sunday.
Call preferably just after opening time or at the end of the day to avoid waiting time.
Online contact options with Simpel
Don't feel like calling? There are several ways to contact online.
WhatsApp number and response time
Send a message to +31 6 1843 1095.
Response time: usually within 24 hours. Useful for short questions or when you are on the road.
Contact form on the website
Via simpel.nl/customer service you can submit your question.
You choose a subject, enter your details and wait for an answer. Expect a response time of 3 to 5 working days. Not suitable for emergencies.
Social media channels
Simpel is active on:
- Facebook
- X (formerly Twitter)
On average, they respond within 2 hours. Suitable for quick questions or if you want to bring it to public attention.
Postal address of Simpel
Simpel B.V.
PO Box 16272
2500 BG The Hague
Only use this address if you need to send documents or want to put something in writing.
Response times per channel
| Channel | Response time |
| Phone | Directly during opening hours |
| Within 24 hours | |
| Contact form | Within 3-5 business days |
| Social media | Within 2 hours |
| Chatbot | Directly available 24/7 |
When can you expect an answer?
- Urgent questions → Call or use social media
- Slightly less urgent → WhatsApp is convenient
- Extensive question → Use the form
- No rush → Mail or contact form is fine
Chatbot: available 24/7?
Yes. Simple has a chatbot on the website that is active day and night.
This helps with questions about:
- Pukcode
- Invoices
- Data usage
- SIM card activation
Not an employee, but often the fastest.
Want to know which network you're calling or Internet on?
Check here the network of Simpel
Frequently asked questions about Simpel customer service
Is the phone number free?
No. The number is not free. You pay local charges or use your calling bundle.
Can I email Simpel?
No. There is no email address for customer service. Please use the contact form or WhatsApp.
How do I file a complaint?
- Start by contacting us via phone, WhatsApp or form
- Can't figure it out? Then go to Consuwijzer.nl
- Always include your customer number, date and content of your previous contact
Conclusion: how do you contact Simpel?
Simpel customer service can be reached in many ways:
- By phone for direct contact
- WhatsApp for short questions
- Form for complex issues
- Social media if you want quick and public response
- Chatbot for 24/7 self-service
Calling or social media works fastest. WhatsApp is convenient, but not for urgency. The rest are fine if you have a little more time.
Arranging things yourself or switching?
Check out the cheapest Simpel contract here
Too busy to compare? Well, let Weli do it for you. Custom advice within 2 minutes.