Simpel customer service reviews: what do users really think?

Are you planning to switch to Simpel? Then you probably want to know how others experience the customer service. Understandably, because although a low monthly price is attractive, you also want to be able to count on help if something goes wrong.

For example, figures from BNNVARA show that 57% of complaints about (telecom provider) customer services are about long waiting times. Reason enough to take a closer look at Simpel's customer service.

In this article we collect the experiences of real customers and explain what goes well - and what could be better. Without fuss, just honest.

General impression of Simpel customer service

Opinions are divided. Many users are satisfied with the price and ease of switching. But as soon as something goes wrong, the other side of the coin emerges.

Satisfaction with price and ease of use

Simpel gets a lot of positive feedback about:

• the ordering process
   
• keeping your number
   
• the fast delivery of sim cards

So that runs smoothly. If you just choose your bundle and leave it at that, you're often fine.

Criticism on accessibility and handling

If something does go wrong, contact with Simpel is much more difficult. Customers complain about:

• long waiting times
   
• impersonal or blunt reactions
   
• no or late feedback on complaints
   

In short: as soon as you need help, it becomes ... less simple.

What's going well at Simpel?

We don't want to just complain - there are definitely points where Simpel scores well.

Fast delivery and easy switching

Ordering a sim only contract at Simpel? Then you'll often have your SIM card in your home within 1-2 days. Number portability works flawlessly in most cases. Customer service is rarely needed, and that's exactly where it goes well: when you don't need them.

Clear communication when ordering

Users say the email confirmations are clear. You know where you stand, including when your old subscription ends and your new one begins.

What could be improved according to customers?

As soon as you deviate from the standard process, the problems start. Here are the main pain points from the reviews.

Complaints about unfriendly customer service

A common complaint: blunt responses and little understanding. Some customers feel they are not taken seriously. And if you already have to wait a while, that doesn't exactly help.

“I got the feeling that I was a difficult customer, while I simply asked for an explanation about my bill.”

Unexpected costs and lack of transparency

Simpel has low base prices, but extra costs lurk:

• You go over your data bundle? Then you pay hefty per MB.
   
• No data cap set? Then you can be surprised by a high bill.
   

Many customers didn't realize this or found the explanation in the app too unclear.
Tip: Set the Simpel Ceiling to avoid unexpected costs.

Difficult handling of cancellations or malfunctions

Cancellations can be made through customer service, but the process is not always smooth. Also in case of malfunctions or double billing it sometimes takes a long time before you get a response - or you get no response at all.

How does Simpel compare to other providers?

You might wonder: is Simpel worse than other cheap providers?

Price-quality ratio

In terms of price, Simpel is good. But customer service seems to lag behind in some areas. Other budget providers like Ben or Youfone score slightly better in reviews when it comes to accessibility and problem resolution.

Review platforms and Trustpilot score

On Trustpilot, Simpel currently scores around 4.4 out of 5 stars, based on tens of thousands of reviews. That seems good, but note that many of those reviews are about price or termination, not customer service.

On Bellen.com and Prijsvergelijken.nl, negative reviews about contact moments and complaint handling are more common.

Conclusion: what do the reviews say about Simpel customer service?

Simpel scores well on price and convenience, especially when everything goes smoothly. The SIM card arrives quickly, switching is easy and communication when ordering is clear.

But as soon as you contact customer service, you hear frustration more often than praise. Customers complain about poor accessibility, blunt responses and confusion about extra charges. Especially with cancellations or problems with billing, things run stiff.

In short: Simpel is ideal for those looking for a cheap contract and need little help. But if you value personal service and quick solutions, it's smart to look further - or be well prepared.

So always read the terms and conditions carefully, set your data limit, and keep your expectations simple.

Weli helps you choose. Not the cheapest deal, but the best deal for you.