Planning to switch to Simpel? You probably want to know how others experience their customer service. Understandable, because while a low monthly price is attractive, you also want to be able to count on help when something goes wrong.

Research from BNNVARA shows that 57% of complaints about telecom provider customer services relate to long waiting times. Reason enough to take a closer look at Simpel's service.

Read also: Simpel customer service: all contact options at a glance

General impression of Simpel customer service

Opinions are divided. Many users are satisfied with the price and ease of switching. But as soon as something goes wrong, the other side of the coin emerges.

Satisfaction with price and ease of use

Simpel receives many positive reactions about:

  • the ordering process
  • keeping your number
  • fast delivery of SIM cards

That runs smoothly. If you just choose your bundle and leave it at that, you're usually fine.

Criticism about availability and handling

When something does go wrong, contacting Simpel turns out to be considerably more difficult. Customers complain about:

  • long waiting times
  • impersonal or blunt responses
  • no or late feedback on complaints

In short: as soon as you need help, it becomes... less simple.

What does Simpel do well?

We don't just want to complain — there are certainly points where Simpel scores well.

Fast delivery and easy switching

Order a SIM-only subscription from Simpel? You often have your SIM card within 1-2 days. Number portability works flawlessly in most cases. Customer service is rarely needed there, and that's exactly where it goes well: when you don't need them.

Clear communication when ordering

Users indicate that the confirmations via email are clear. You know where you stand, including when your old subscription stops and your new one begins.

What could be better according to customers?

As soon as you deviate from the standard process, problems begin. Below are the main pain points from the reviews.

Complaints about unfriendly customer service

A frequently heard complaint: blunt responses and little understanding. Some customers feel they're not taken seriously. And if you've already been waiting for a while, that doesn't exactly help.

"I got the feeling I was a difficult customer, when I was just asking for an explanation about my bill."

Unexpected costs and lack of transparency

Simpel has low base prices, but extra costs are lurking:

  • Go over your data bundle? Then you pay heavily per MB.
  • No data cap set? Then you can be surprised by a high bill.

Many customers didn't realize this or found the explanation in the app too unclear. Tip: set the Simpel Cap to prevent unexpected costs.

Difficult handling with cancellation or outage

Cancellation is possible via customer service, but the process doesn't always run smoothly. Also with outages or double billing, it sometimes takes a long time before you get a response — or you don't get a response at all.

Read also: Can I reach Simpel by phone?

How does Simpel compare to other providers?

You might be wondering: is Simpel worse than other cheap providers?

Price-quality ratio

In terms of price, Simpel is good value. But customer service seems to lag behind in some areas. Other budget providers like Ben or Youfone score slightly better in reviews when it comes to availability and problem solving.

For those who value budget: 50+mobiel is within our analysis the most affordable and one of the highest-rated providers (4.5/5 on Trustpilot with 44,000+ reviews). In our internal research for 2025, 50+mobiel held the #1 position as most affordable SIM-only provider for the longest time.

Review platforms and Trustpilot score

On Trustpilot, Simpel currently scores around 4.4 out of 5 stars, based on tens of thousands of reviews. That looks good, but note: many of those reviews are about the price or signing up, not about customer service.

On other comparison sites or review platforms, customer service is more often spoken about negatively. These complaints mainly concern contact moments and complaint handling.

Start comparing with Welli →

Who is Simpel suitable for?

Simpel is ideal for those who:

  • Want a cheap subscription without fuss
  • Need little help and can arrange things themselves
  • Mainly use WhatsApp, email and occasional browsing
  • Don't have high demands for personal customer service

Less suitable for those who:

  • Value fast, personal help with problems
  • Call or stream a lot and therefore need support more often
  • Prefer phone contact over chat or email

Read also: Is Simpel a good provider?

Conclusion: what do the reviews say about Simpel customer service?

Simpel scores well on price and convenience, especially when everything runs smoothly. The SIM card arrives quickly, switching is easy and communication when ordering is clear.

But as soon as you seek contact with customer service, you hear frustration more often than praise. Customers complain about poor availability, blunt responses and confusion about extra costs. Especially with cancellations or billing problems, things get difficult.

In short: Simpel is ideal for those looking for a cheap subscription and needing little help. But if you value personal service and quick solutions, it's smart to look further — or be well prepared.

So always read the terms carefully, set your data limit, and keep your expectations simple.

Welli helps you choose. Not the cheapest deal, but the right deal for you.