Thinking about a subscription with Simpel? You're not the only one. According to research by the ACM, more than 41% of switchers deliberately choose a cheaper provider to save on their monthly costs. And that quickly leads you to Simpel.
But low prices are one thing. What about the service, coverage, and reliability? In this article, we find out for you. No sales talk, just a clear answer to the question: is Simpel a good provider?
Also read: Why is Simpel so cheap?
What kind of provider is Simpel?
Simpel is a sim only provider focused on one thing: cheap mobile calling and internet. No shops, no expensive ads, just low monthly prices. They've been around since 2007 and target users who want to manage everything themselves via an app or online environment.
Brief background and positioning
Simpel is part of Odido (formerly T-Mobile). As a customer, you barely notice this, except that you use their network, and that's a plus. It means you have access to one of the three major networks in the Netherlands, without the high prices of a premium provider.
Simpel's strategy is simple: they cut out anything unnecessary. No physical shops, no expensive ad campaigns, no complicated bundles with devices. This keeps their prices low.
Who is Simpel suitable for?
- For anyone looking for a cheap bundle without extra frills
- For anyone who rarely needs to contact customer service
- For anyone who doesn't need a new phone but just wants a subscription
- For anyone who likes to arrange things themselves via an app
Do you mainly use your phone for WhatsApp, YouTube, and Google Maps, but don't want to pay too much? There's a good chance Simpel suits you.
How does Simpel score on network and coverage?
Which network does Simpel run on?
Simpel uses Odido's network, one of the three major networks in the Netherlands. They offer 5G as standard on all their plans, at no extra cost. You do need a 5G-compatible device to use it.
This means you get the same nationwide coverage as Odido's own customers, but for a fraction of the price. The speed may differ though: Simpel applies its own speed limit, separate from the Odido network. For everyday use (think Netflix on the go, video calling via WhatsApp, or navigating with Google Maps), this is more than sufficient.
Also read: Which provider does Simpel use?
How does the Odido network perform?
- Excellent nationwide coverage, even in smaller towns
- 5G as standard, fast enough for streaming and downloading
- High reliability, even in busy areas like stations and shopping centers
In practice, this means you'll rarely experience slow connections or dropouts. Only in very remote areas (think nature reserves or rural areas) might coverage sometimes be weaker, but that applies to almost all providers.
Also read: How's Simpel's coverage?
What about prices and flexibility?
Price comparison with other budget providers
Simpel is known for its low sim only prices. Compared to bigger providers, you often pay less while using the same network.
The provider deliberately keeps things simple: you choose a bundle with a certain amount of data and combine it with calling and texting. This simple setup keeps costs low and clear.
What makes Simpel appealing is that they regularly offer temporary discounts or extra data. As a result, you're often in the lower price segment of the market, without giving up basic functionality.
If budget matters most, it's also worth checking out 50+Mobiel: on Trustpilot, this provider scores around 4.5 stars based on more than 44,000 reviews. Good to know: 50+Mobiel is co-owned by the Home of the Brave holding. Simpel operates in the same segment and offers similar benefits.
Advantages of Simpel subscriptions
- No connection costs: you only pay your monthly fee
- No unnecessary extras you didn't ask for anyway
- 5G as standard at no extra cost
Option for bundle changes and usage cap
One of Simpel's handy features is its flexibility:
- Adjust your bundle for free every month: more or less data, depending on your usage
- Set a usage cap to prevent extra costs
- Great if your data or calling habits vary monthly (for example, more data during holidays)
This flexibility makes Simpel suitable for people who don't want to be locked into one bundle. Use little data in January but a lot in July? Just adjust it.
Also read: What's the cheapest subscription at Simpel?
Compare Simpel with other providers via Welli →
How good is Simpel's customer service?
What do reviews say about availability?
Customer service is decent, but not a full-service desk. You can get in touch via:
- Phone (available on weekdays)
- Social media (Facebook and X)
- Chatbot on the website
- Contact form/email
Simpel scores 4.4 out of 5 stars on Trustpilot based on more than 82,000 reviews. That's a solid score for a budget provider.
Most customers are happy with the speed of delivery and the ease of switching. Where some customers run into issues is that customer service can respond more slowly to complicated questions, such as technical problems or specific contract questions.
Also read: Simpel customer service: all contact options at a glance
Experiences with switching and SIM card delivery
This process actually runs smoothly with Simpel:
- SIM card delivered within 1 business day
- Number porting works as promised: you simply keep your old number
- Arrange everything yourself in the My Simpel app, hassle-free
For most customers, switching goes smoothly. You order online, the SIM card arrives quickly, you activate it via the app, and you're done. Simple, just like the name suggests.
What do customers say about Simpel?
Trustpilot score and customer reviews
With 4.4 out of 5 stars based on 82,000+ reviews, Simpel scores above average for a budget provider. For comparison: many cheap providers sit around 3.5 to 4 stars.
Positive comments:
- Low costs: often half of what you'd pay at a major provider
- Fast delivery: SIM card within a day
- User-friendly app: arrange everything yourself, hassle-free
- Reliable network: few complaints about coverage or speed
Negative points:
- Customer service sometimes slow with complicated questions
- Not everyone immediately understands how the usage cap works
- No physical shops: everything has to be done online or via the app
Also read: Simpel customer service reviews: what do users really think?
What do users find positive and negative?
Pros
- ✔ Low prices with no hidden costs
- ✔ Flexible bundles you can adjust every month
- ✔ Good network (Odido) with 5G as standard
- ✔ SIM card delivered quickly, switching goes smoothly
- ✔ No connection costs
Cons
- ✖ Customer service could be faster, especially with technical questions
- ✖ Not suitable if you like calling a help desk or visiting a shop
- ✖ Usage cap can be confusing if you don't set it up properly
Who is Simpel interesting for?
Simpel is a smart choice if you:
- Mainly want to save on your monthly phone costs
- Arrange things yourself via an app and don't often need help
- Want a reliable network without the price tag of a premium provider
- Want flexibility: adjust your bundle whenever it suits you
Simpel is less suitable if you:
- Like personal contact with a help desk or physical shop
- Often need technical support
- Are looking for a subscription with a device (Simpel only offers sim only)
Based on your calling and streaming habits, Welli can immediately show whether Simpel is the best choice, or whether another provider suits your situation better.
Conclusion: is Simpel a good provider?
Simpel is an excellent choice if you're looking for a cheap sim only subscription without hassle. You get access to Odido's reliable network, your bundle is flexible, and you can arrange everything yourself via the app.
The low prices are genuinely low, delivery is fast, and switching goes smoothly. With 4.4 out of 5 stars on Trustpilot (82,000+ reviews), it's clear that most customers are satisfied.
Just don't expect luxury customer service or extensive support. If you like calling a help desk or visiting a shop, Simpel probably isn't the best choice. But if you mainly want to save money and like arranging things yourself? Then Simpel is a smart, no-nonsense provider.
Welli helps you choose. Not the cheapest deal, but the best deal for you.