Is Simpel a good provider?

Are you considering a contract with Simpel? You're not the only one. According to a survey by the ACM, over 41% of the switchers deliberately choose a cheaper provider to save on monthly costs. And then you quickly end up at Simpel.

But low prices are one thing. What about service, coverage and reliability? In this article we'll find that out for you. No sales pitches - just clear answers to the question: is Simpel a good provider?

What kind of provider is Simpel?

Simpel is a sim only provider that focuses on one thing: cheap mobile calling and Internet access. No stores, no expensive ads, just low monthly prices. They have been around since 2007 and focus on users who want to manage their own affairs through an app or online environment.

Brief background and positioning

Simple is part of Odido (formerly T-Mobile). You won't notice much of that as a customer, except that you're using their network - and that's a plus.

Who is Simpel suitable for?

• For those looking for a cheap bundle
   
• For those who rarely need to contact customer service
   
• For those who don't need a new phone, but just want a subscription
   

Do you use your phone a lot or are you just practical? Chances are Simpel suits you.

How does Simpel score in terms of network and coverage?

On which network does Simpel run?

Simpel uses Odido's network, one of the largest networks in the Netherlands. They also offer 5G by default on all their subscriptions since June 2024.

How does the Odido network perform?

• Excellent nationwide coverage
   
• 5G with speeds up to 150 Mbit/s
   
• High reliability even in congested areas

What about price and flexibility?

Price comparison with other providers

Simpel is one of the cheapest providers of sim only subscriptions in the Netherlands.
Examples:

• 500 MB, 100 min → €4 p/m
   
• 10 GB, unlimited calls → €10–12 p/m
   
• 20 GB, unlimited calls → €13–14 p/m

Advantages of Simpel subscriptions

• No connection fee
   
• No termination penalty with a monthly terminable contract
   
• No unnecessary extras
   

Option for bundle change and usage cap

• Adjust your bundle every month for free
   
• Set a usage cap to avoid extra costs
   
• Great if your data or calling habits change per month
   

How good is Simpel's customer service?

What do reviews say about accessibility?

Customer service is fine, but not a full-service counter. You can contact them via:

• Phone
   
• WhatsApp
   
• Social media
   
• Chatbot on the website
   

Simpel is rated 4.4 out of 5 stars on Trustpilot based on more than 82,000 reviews.

Experiences with switching and SIM card delivery

This process runs just right smoothly:

• SIM card delivered within 1 business day
   
• Number porting works as promised
   
• Control everything yourself in the My Simpel app
   

What do customers say about Simpel?

Trustpilot score and customer reviews

Positives:

• Low costs
   
• Fast delivery
   
• User-friendly app
   

Negatives:

• Customer service sometimes slow with complicated questions
   
• Not everyone immediately understands how the consumption cap works
   

What do users find positive and negative?

Positives
 ✔ Low prices
 ✔ Flexible bundles
 ✔ Good network
 ✔ SIM card delivered quickly

Minuses
 ✖ Customer service could be faster
 ✖ No email address available
 ✖ Not suitable for those who like to call a helpdesk

Conclusion: is Simpel a good provider?

Simpel is an excellent choice if you are looking for a cheap sim only subscription without any hassle. You get access to Odido's reliable network, your bundle is flexible and you can arrange everything yourself via the app.

The low prices are really low, delivery is fast and switching goes smoothly. Just don't expect luxury customer service or extensive support.

Do you mainly want to save money and like to arrange things yourself? Then Simpel is a smart, no-nonsense provider.

Weli helps you choose. Not the cheapest deal, but the best deal for you.